Green Tulle Lace

These policies aim to provide the best shopping experience for our customers, and in this way we establish trust and transparency in our relationship. FREIGHT POLICY The freight cost is the customer's responsibility, the value of which may vary according to weight, size and location. The freight cost will be calculated from the process of choosing and purchasing our products. Attention! Before finalizing a purchase, always check the freight charge for the delivery zip code. PAYMENT METHODS A) BANK DEPOSIT In this modality, the bank deposit must be made in the account to be indicated by Atelier Costura no Pano. The shipping of the product will depend on the deposit confirmation. B) Credit card You can consult the installment forms available on the page of each product, before making the purchase, which can be up to 12x without interest. It is important that the registration data is updated (email, phone, address, etc.) in case it is necessary to contact the customer to confirm information before delivery. For security, after closing the order it is not possible to change the payment method. EXCHANGE AND RETURN PRODUCTS EXCLUSIVELY ONLINE ON SALE According to article 49 of the Consumer Protection Code (CDC), after 7 (seven) consecutive days from the issuance of the order OR the delivery date, the customer may regret the purchase. And it works like this: * the product must be in perfect condition, that is, in the same way it was delivered, in the original packaging with all accessories, without signs of use. * activate the Atelier de Pano to inform the cancellation and receive the return instructions. * the product will be analyzed and if it does not comply with the rules mentioned above, it can be returned. FOR EXCHANGES As with the right of repentance, the product to be EXCHANGED will undergo a process of condition analysis. If everything is in accordance with quality, an INTERNAL CREDIT will be generated for use in any other product also sold online. For exchanges WITHOUT damage, the cost of the return fee and new freight will be borne exclusively by the customer. If the product delivered is defective, please contact Atelier Costura no Pano. According to the CDC (Consumer Protection Code), companies have up to 30 (thirty) days to resolve the problem. Any questions, doubts we are available to assist you.

Thanks Atelier Costura no Pano

Para produtos Personalizados o prazo de postagem é de até 10 dias uteis, outros produtos é de até 03 dias uteis, após a aprovação do pagamento + prazo de envio escolhido (via correio PAC ou SEDEX)